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LifeNet, Inc is an Arkansas not-for-profit corporation
providing cost effective, high quality ground and air ambulance services
throughout Northeast Texas and Southwest Arkansas. The company’s emergency
medical services and non-emergency ambulance operation currently responds
to more than 34,000 annual calls and covers more than 4,500 square miles
with a fleet of 35 Mobile Intensive Care units (MICU). In addition to
local emergency and non-emergency transportation, LifeNet provides ground-based
long distance transfers at the advanced life support (ALS) level and
teams up with its air-program staff members to provide critical care
transports.
The ground ambulance program serves the residents
of Bowie , Cass and Red River counties in Texas , as well as Texarkana.
In Arkansas, ambulance coverage is provided in Garland, Miller, and
Little River counties.
LifeNet’s air program is one of the best in the
nation and with its beginning in Texarkana, Arkansas it is the oldest
air-medical flight program in Arkansas. Starting in 1983 as St. Michael's
AirLife, its aircraft have flown more than 10,000 accident-free medical
missions. The flight program employs a Bell 407 helicopter, which has
the potential to travel at speeds up to 165 miles per hour in its primary
service area of Texarkana ( Southwest Arkansas and Northeast Texas )
and the surrounding counties.
Little River County Selects New Provider
On February 8,
2010, the Little River County Quorum Court recommended and awarded a
five – year ambulance franchise to Nevada County EMS.
LifeNet has been the County's ambulance provider
since 1998. The new provider will take over ambulance service on May
1, 2010.
“LifeNet is committed to providing quality
patient care and ambulance service to all the communities we
serve and will continue to bring the same caring and professional
attitude to the residents of Little River County during this
transition”, states David Baumgardner, Executive Director.
“As for our subscribers, we will work with the new EMS provider to
determine if they will honor your subscription after May 1, 2010.
LifeNet will be mailing out letters explaining the process as soon
as we know what will happen”, Baumgardner said.
Local 7-year-old dials 911 to save Granny
By: Texarkana Gazette - Kristi Jordan
 One benefit of being a child is the security of knowing an adult
protector will be around in a time of crisis.
For 7-year-old Lexie Robinson, that assurance proved false early one
morning this month as she was dropped at her great-grandmother’s home to
be taken to school.
“I walked in the door and I couldn’t find Granny and I looked in every
room. Then I went in her bedroom and saw her laying on the floor. I
thought she fell out of bed. I ran (outside) to see if my mom was out
there but she wasn’t, so then I tried to call her (cell phone) but I got
the wrong number, then I called 911,” Lexie said of the morning of Dec.
2 when she discovered her great-grandmother had suffered a stroke.
Read the entire article here and listen to the 911 call.
LifeNet Achieves CAAS Accreditation
For our compliance with the Commission on
Accreditation of Ambulance Services (CAAS) national standards of excellence,
LifeNet has received national accreditation three times. The Commission
is a non-profit organization established
to encourage and promote quality patient care in America ’s medical
transportation system. The CAAS standards address the delivery of patient
care, a service’s operational components, and its relationships with
other agencies, the general public, and the local medical community.
LifeNet first became accredited in 2000 becoming
one of the first ambulance services in Arkansas and the 80th ambulance
service in the country to successfully complete the voluntary review
process. This process included completion of a comprehensive application
and an on-site review by national experts in emergency medical services.
Receipt of this gold-standard accreditation represents
LifeNet’s continued commitment to the patients and the communities it
serves.
The LifeNet Mission
LifeNet, Inc has been in operation in its current
form since 1993.
Our
Mission
is to provide every patient with excellent care.
Our Values are
to treat our patients, customers, stakeholders and each other with compassion,
and honesty.
Our
Vision for 2013….
…is for our patients and customers
to be receiving the most professional and comfortable experience possible
while in our care.
….is for our staff to be working
as one united team in a rewarding environment that allows them to focus
on the well being of their patients and a want to share in the success
of their company.
…is for our operation to be utilizing
processes that promote efficiency and teamwork, as well as, a customer,
patient and employee friendly environment.
…is for our finances to be providing
adequate funding so that we can provide excellent services, capital
needs and continued growth development while sharing our success with
the staff.
Customer Service Satisfaction
Quality is one of LifeNet’s distinguishing characteristics. This
quality begins with the skills and character of those selected to
join the organization and their orientation to the company. It
continues with the expectations that are set forth, not only for
individual employees but also for the organization as a whole. It is
well established that quality lies in the eyes of the customer or
patient. As such, everyone in the LifeNet organization continually
strives to define, quantify, and ultimately exceed his or her
customer’s expectations.
To determine our success in meeting our customer’s expectations,
LifeNet utilizes an independent survey company.
Each month, EMS Survey Team (EMSST) randomly selects patients from
data provided by LifeNet. These patients are mailed the survey tool
and are requested to fill out the single page form, adding their
comments throughout. Patients then return the survey in the postage
paid envelope to EMSST. Returned results are scanned and tabulated
in the EMSST survey database.
From these results, EMSST develops statistical reports which
numerically and graphically show how our patients view key aspects
of the service they received.
Furthermore, these results are compared to the benchmarked results
of all the companies using the survey. In this way, we can evaluate
how our scores stack up against the aggregate “universe” of all
ambulance scores.
A copy of the survey and our latest results are included in the
chart attachments below:
LifeNet Contact Information
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Texarkana
6225 St. Michael Dr.
Texarkana,
Texas 75503
(903) 832-8531
(800) 832-6395
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Hot Springs
835 Central - Suite 512
Hot Springs , Arkansas
(501) 624-4206
(800) 832-6395
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