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LifeNet Subscription Plans

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Download a Subscription Plan Agreement Form Here

Get answers to the most Frequently Asked Questions (FAQ)


Medical transportation can be quite costly.  While we keep expenses at a minimum, a single emergency transport can cost you hundreds of dollars.

LifeNet ‘s medically insured ground ambulance subscribers will NEVER receive an ambulance bill for emergency or non-emergent paramedic level ambulance services meeting their insurance company’s or federal insurance medical necessity requirements. Non-emergency transportation is valid when a wheelchair transport, private car, or taxi would be medically inappropriate given the patient’s condition. Patients must provide physician documentation of medical necessity for non-emergency transports upon request. Medically necessary covered ambulance transports include:

  • Non-emergency transports to a physician’s office where alternative forms of transportation would be inappropriate given the patient’s condition.
  • Non-emergency round-trip ambulance transports from a residence to a hospital There are no limits on the amount of transports whether emergency or non-emergency during your annual subscription period

New Subscribers: Join anytime during the year. Your annual renewal date coincides with your date of sign-up.

LifeNet subscriptions also offer great savings for individuals in nursing homes. Since nursing home vans are not allowed to take patients to the emergency room, a LifeNet subscription is ideal in this situation as well.

Hot Springs Village: Hot Springs Village residents are not encouraged to enroll. Click here to read about the HSV POA ambulance benefits.

Stillwater, OK: Western Payne County residents have a separate subscription plan. Click here to read about the Stillwater Subscription Plan.

 

Subscription Plans
LifeNet offers three subscription plans for:

Gold Plan ($135) covers both air and ground ambulance services.

Air Plan ($90) covers air ambulance service up to 250 miles.

Standard Plan ($75) covers ground ambulance service up to 500 miles.

CLICK HERE TO PURCHASE YOUR SUBSCRIPTION ONLINE!

Ground ambulance services:

  • Ground ambulance service benefits are available for subscribers who purchase either the Gold Plan or Standard Plan
  • LifeNet's medically insured subscribers will NEVER receive an ambulance bill for emergency or non-emergent paramedic level ground ambulance services meeting their insurance company’s or federal insurance medical necessity requirements. Non- emergency transportation is valid when (e.g. wheelchair transport, private car, taxi) would be medically inappropriate given the patient’s condition. Patient must provide upon request physician documentation of medically necessity for non-emergency transports. Medically necessary covered ambulance transports include:
    • Non-emergency transports to a physician’s office where alternative forms of transportation would be inappropriate given the patient’s condition.
    • Non-emergency round-trip ambulance transports from a residence to a hospital

Medical Helicopter ambulance services:

  • Medical helicopter ambulance service benefits are available for subscribers who purchase either the Gold Plan or Air Plan
  • LifeNet ‘s medically insured subscribers will NEVER receive an air ambulance bill for emergency or non-emergent advanced life support (ALS) helicopter ambulance services meeting their insurance company’s or federal insurance medical necessity requirements.
    • All medical helicopter flights must originate from a hospital within LifeNet's primary service area and/or be requested by a medical professional within LifeNet’s primary service area (Bowie,Tx Cass,TX Garland, AR Hempstead, AR; Hot Springs County,AR; Miller,AR; Morris,TX; Nevada,AR; Ouachita,AR and Red River, TX counties).
    • Subscribers are entitled to a LifeNet medical helicopter transport to the closest appropriate medical facility when the subscriber has sustained critical or permanently disabling injuries or a life threatening medical condition due to illness as deemed by a medical professional at a hospital or referring first responding EMS or public safety agency personnel.
    • LifeNet’s professional air medical team, using Federal Aviation Administration (FAA guidelines), will also assess whether or not a medical helicopter transport is in the patient’s best interest. They will consider the nature of the patient’s medical condition, the patient’s size, current weather conditions, patient and crew safety and the availability of an appropriate aircraft.
      • There are numerous FAA restrictions and weather restrictions that preclude medical helicopter flights. And, although it is rare, there are circumstances when a call for a flight occurs at the same time someone else is being transported in the helicopter.
      • LifeNet also adheres to a strict aircraft maintenance and quality assurance process regarding safety. There are rare occasions when the helicopter may be unavailable due to regular preventive aircraft maintenance.

Another added benefit: If someone is visiting from another state or area outside the LifeNet service area and becomes injured in your home, your subscription benefits apply for your injured guest just like they would for any of your covered family members. (Of course, workers or delivery personnel in your home don’t qualify for subscription benefits because most employees are covered through workers’ compensation programs and/or would likely live in LifeNet’s service area and are eligible for their own LifeNet subscription).

CLICK HERE TO PURCHASE YOUR SUBSCRIPTION ONLINE!

Subscription Fees: By subscribing, you understand that your subscription fee eliminates your out-of-pocket expenses due to yours or family members’ insurance deductibles and co-payments for medically necessary ground ambulance services or LifeNet’s air medical helicopter transports.

LifeNet Discounts Service Fees for Subscribers’ Non-covered Ambulance Services:

Because we care about you before, during and after an ambulance response, LifeNet’s billing office staff will do everything possible to exhaust all possible private or third party reimbursement for ambulance fees on our subscribers’ behalf. If a subscriber’s Medicare or private insurance denies a ground or air ambulance claim for any reason, LifeNet will appeal the claim. Only after LifeNet has appealed and the claim is still denied, will LifeNet discount a subscriber’s ambulance bill by 40% and send them an invoice for services rendered.

  • Subscribers are responsible for paying LifeNet’s discounted fees for non-covered ambulance transports not meeting medical necessity requirements.
  • All uninsured subscribers receive a 40% discount for ambulance services. These uninsured subscribers are responsible for paying LifeNet’s discounted fees for services rendered.

Medicaid clients need not apply for a LifeNet Subscription: Medicaid clients are entitled to receive Medicaid-covered ambulance services without paying a subscription fee or making a voluntary contribution.

LifeNet’s Service Areas: A LifeNet subscription membership covers medical transports with distances of up to 500 miles by ground ambulance and 250 miles by medical helicopter (Inter-facility only) when transports either originate within LifeNet’s primary service area or the patient’s destination is within LifeNet’s primary service area (Bowie, TX Cass, TX Garland, AR Miller, AR and Red River, TX counties).

LifeNet’s reciprocal subscription agreement with Atlanta, Texas Fire Department EMS ensures your coverage in their service area as well.

Effective Dates: You ambulance subscription starts protecting you just seven days from your sign-up date!

New Subscribers: Join anytime during the year. Your annual renewal date coincides with your date of sign-up.

Just to Clarify: A LifeNet subscription is NOT insurance:

  • LifeNet’s subscription memberships are convenient methods for eliminating insurance deductible fees and insurance co-payments. These deductible and co-payment amounts are typically several times higher than the cost of an annual LifeNet subscription membership.
  • Uninsured members or transports not meeting insurer’s medical necessity requirements will receive a 40% discount on billed charges. For these cases, the member patient remains responsible for the discounted bill.

Subscribers understand they are responsible for paying for their ambulance services. Subscribers further understand that LifeNet’s billing office staff will file claims and receive any payments from subscribers’ third part payors (e.g. Medicare, supplemental insurance, and private insurance). Medical information or documentation may be released to the Centers for Medicare and Medicaid Services and its agents, carriers, and to third party payors and insurers. Processing insurance claims may require LifeNet to request additional information or documentation from subscribers. Any medical transportation insurance benefits received for transports by a LifeNet Subscriber should be forwarded to LifeNet Inc. If abuse is found to exist, LifeNet reserves the right to terminate the subscription.

CLICK HERE TO PURCHASE YOUR SUBSCRIPTION ONLINE!

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