The company’s goal is to deliver the highest possible patient care while respecting the patient’s rights and desires as an individual. First, the patient is to be taken to the hospital of patient request, if medically appropriate. If the patient is unable to communicate, the patient is to be taken to the hospital of immediate family request.
Second, special patient needs may dictate transport to a hospital that may not be the patient’s choice, but is the most appropriate facility (i.e., burn patients, multiple system trauma, OB).Third, if a patient adamantly refuses to be transported to the most appropriate medical facility,the hospital of patient request is contacted and On-Line Medical Control will be asked to accept the patient.
Employees are encouraged not to tell patients to utilize one facility over another.