Membership Plan Options

LifeNet offers three membership plan options throughout our service area. The Air Only Membership and Gold Membership programs are only available in select service areas.  LifeNet Memberships are non-transferable and non-refundable.

Service Areas

LifeNet cannot respond to calls outside of our service areas unless requested to provide mutual aid by authorities outside of our service area. LifeNet Membership plans only cover transportation provided by LifeNet. Membership plans are available for purchase to residents of the counties listed below.

Membership Overview

LifeNet Membership covers emergency and non-emergency response and transportation that originate in LifeNet’s service areas where alternative forms of transportation would be medically inappropriate. For non-emergency transports, patients must provide physician documentation showing the transportation was medically necessary. Patient transport is covered to the closest, most appropriate, medical facility as determined by physicians or EMS personnel. LifeNet reserves the right to refuse service for non-emergency transports that are not ordered by a physician or other qualified medical professional.

Medically necessary ambulance transports include:

  • Interfacility transports for higher level care
  • Non-emergency roundtrip nursing home transports to or from the hospital
  • Up to 500 miles for ground ambulance transports
  • Up to 200 miles for helicopter transports
  • Up to 300 miles for fixed wing transports

Air Medical Transport

LifeNet membership benefits are valid only for medically necessary air ambulance transports on LifeNet Air 1 and/or LifeNet’s fixed wing, both based out of Texarkana, Arkansas. Membership DOES NOT include air ambulance transports on LifeNet Air 2 based out of Hot Springs, Arkansas, or any other air ambulance provider. Air medical transportation availability is based on several factors, including:
• Medical helicopter is never the first response, as certain medical conditions are better suited for ground transportation. LifeNet reserves the right to determine if ground or air transportation is best for the patient.
• Flight must originate from a hospital or accident scene and originate from, or be requested by, a medical
professional within LifeNet’s service area.
• Transportation by helicopter is limited to injuries that are determined by the attending medical professional
to be life or limb threatening.
• Helicopter transport is to the closest appropriate medical facility as determined by the attending medical professional.
• Safety of the patient and medical crews is the primary determinant in accepting a flight or opting for ground transportation.
• Air transportation may be unavailable due to Federal Aviation Administration (FAA) restrictions, call volume, maintenance, regulations, weather, or other factors beyond LifeNet’s control.

Effective Dates

A new member may join at any time. Membership coverage will expire one year (365 days) from the date of purchase. There is a seven (7) day waiting period from application to start of coverage for new members.

Insurance Claims & Plan Coverage

LifeNet members are responsible for paying for ambulance services utilized. LifeNet will file insurance claims with third party payers (private insurance, supplemental insurance, Medicare, etc…) and receive payments on the member’s behalf. A 40% discount will be applied to billed charges if:
1. The member’s coinsurance or deductible amount make them responsible for all billed charges.
2. The payer denies the claim for any reason.
3. The member does not have insurance.

In order to file insurance claims, LifeNet may require the member to provide documentation needed to process the claims. Additionally, medical information may be released to the Centers for Medicare and Medicaid Services and its agents and carriers, third party payers, and insurers.

Should the member’s insurance company reimburse the member directly for any medical transportation insurance benefits, the reimbursement should be forwarded to LifeNet. Failure to forward such reimbursement would be considered cause for termination of the membership without a refund of membership fees paid.

A LifeNet Membership is not an insurance policy and cannot be considered as a secondary insurance coverage or a supplement to any insurance coverage. Patients on Medicaid receive covered ambulance services and do not need to enroll in a LifeNet Membership Plan.

Household Coverage

A LifeNet Membership covers the Head of Household (also called Member) and all permanent residents of the household listed on the application. If a visitor to the Member’s household requires emergency ambulance transportation, the membership will provide coverage to the visitor if they’re picked up at the Member’s household. The membership does not cover workers (i.e. lawncare professionals, plumbers, etc…) who may be injured on the member’s property and require ambulance transportation.

Discount Savings Plan

LifeNet’s Discount Savings Plan program is provided by a third-party vendor. Offers and services are subject to change without notice. LifeNet is not an agent of Abenity, provides no warranties related to the services provided by Abenity, and hereby disclaims any liability with regard thereto. Members must elect to enroll in the benefit program and can email pr@lifenetems.org for information on how to enroll in the discount savings plan.

Monthly & Automatic Annual Payments

A LifeNet Membership is a contractual agreement that members are obligated to fulfill. Members who opt to pay monthly understand the membership cannot be cancelled at any time for any reason within the 12-month period. Member also understands the membership will continue to auto-renew each year, starting a new 12-month contractual agreement at that time, unless the member requests to cancel the membership in writing at least fifteen days prior to the automatic renewal of the new 12-month agreement. Member understands if the Member cancels auto-renewal at the 12-month mark, their LifeNet Membership will immediately become invalid for all future benefits.

Member grants LifeNet permission to automatically debit the Member’s credit card monthly. The first payment will be collected the day the membership is purchased and will be the same date payments are collected each month. The monthly rate is determined by the plan selected and agreed to when joining online. Member agrees he/she will not receive a monthly statement, and that payments will be made via automatic credit card charges.

Additionally, Member understands it is the Member’s responsibility to ensure their credit or debit card on file is current and has the funds available to pay the monthly fees. If the membership is not paid in-full for the 12-month period for failure to make a contractual payment, any membership benefits obtained prior to cancellation within the 12-month calendar year will be void, and the Member will be required to pay the full amount for any ambulance billed charges owed.