LifeNet, Inc., has the resources and willingness to file your primary insurance. As a courtesy, we are happy to make reasonable efforts to help you receive reimbursement for insurance or other third party programs to which you belong. However, payments of fees are the patient’s responsibility and the success (or lack of success) in securing reimbursement from a third party does not lessen your obligation to pay LifeNet promptly.
Our terms are cash or insurance. Questions regarding financial matters should be directed to our Business Office (903-832-8531) who will be happy to work with you on such matters. Financial Assistance Applications are available here.
Due to federal regulations we cannot waive any co-pays. The Business Office will assist with insurance filing and appeals, and account resolution.
LifeNet is a not-for-profit corporation. We receive no direct grants or funds from any governmental agency except those programs which are open to all ambulance providers and make reimbursements for services actually rendered, such as Medicare, Medicaid, Champus, State Rehabilitation, etc. Government and State programs do not reimburse the full amount of charges.
LifeNet is committed to conducting its business in a lawful and ethical manner. We comply with all applicable federal, state and local laws.
PRIVACY POLICY
Patients can expect their privacy will be protected and patient specific information will be released only to persons authorized by law or by the patient’s written consent. No LifeNet employee has a right to any patient information other than that necessary to perform his or her job. View our privacy policy.
INSURANCE TERM GLOSSARY
The following forms and documents are made available to assist our patients in obtaining their records and to gain a better understanding of their patient rights. Documents are available in Adobe Acrobat (PDF).
Completed forms can be faxed to 903-832-0215
MEMBERSHIP BENEFITS
Because we care about you
LifeNet’s billing office staff will do everything possible to exhaust all possible private or third party reimbursement for ambulance fees on our members’ behalf.
Why Become a Member?
LifeNet members will receive up to a 40% discount on billed ambulance services and will be responsible for the remainder of billed charges. LifeNet membership benefits are restricted to “medically necessary” services. These benefits cover emergency and non-emergency response and transportation to healthcare facilities in LifeNet’s service area where alternative forms of transportation (e.g. wheelchair transport, private car, taxi) would be medically inappropriate given the patients condition. Patient must provide upon request physician documentation of medical necessity for non-emergency transports.
Because we care about you before, during, and after an ambulance response, LifeNet’s billing office staff will do everything possible to exhaust all possible private or third party reimbursement for ambulance fees on our members’ behalf. If a member’s Medicare or private insurance denies a ground or air ambulance claim for any reason, LifeNet will appeal the claim. Only after LifeNet has appealed and the claim is still denied, will LifeNet discount a member’s ambulance bill by 40% and send them an invoice for services rendered.
In addition, by purchasing a membership you are investing in a vital community service. Your monetary investment provides health education and community awareness programs and assists in the purchase of equipment thus enabling us to remain progressive to the needs of the community and provide the best care possible.
Membership Packages
A LifeNet Membership is Not Insurance
Members are responsible for the payment of ambulance services. LifeNet or Atlanta Fire Dept. may require information or documentation to process insurance claims for services provided by LifeNet or Atlanta Fire Dept. For more information on membership benefits, please see our full Membership Agreement.