We are pleased to submit our annual report to the community. As a community-driven organization, our core values for treating our patients, customers, stakeholders, and each other with compassion and honesty complement the City’s focus on integrity and cooperation. As a not-for-profit firm, we are free to concentrate on our bottom line—patient care. The report covers a variety of topics including nature of call requests, call volume data, review of system enhancements that were accomplished, response time performance, clinical performance, and customer satisfaction. You can download an electronic copy of the report at the link below.